Careers and volunteering

Careers at 1800RESPECT

1800RESPECT is currently delivered by Medibank Health Services on behalf of the Australian Government, through the Department of Social Services, as part of the National Plan to Reduce Violence against Women and their Children 2010-2022.

From 1 July 2022, the service will be delivered by Telstra Health with specialist organisations including DVConnect, Save the Children Australia and Marninwarntikura Women’s Resource Centre.

Telstra Health is working closely with Medibank Health Solutions, and the Department of Social Services, to ensure 1800RESPECT continues to provide high quality, responsive and trauma informed support to users throughout transition.

In preparation for delivery of the service from 1 July, Telstra Health has begun recruitment for 1800RESPECT Team Leaders, counsellors and other roles. To find out more about these opportunities, visit the Telstra Health Careers webpage. For senior counselling employment opportunities, more information can also be found via Telstra Health’s senior counselling provider DVConnect’s Careers webpage.


Counsellor qualifications

The current qualification and skill requirements for counsellors will be maintained.

  • Counsellors (formerly known as first response counsellors) must still have a minimum three-year tertiary degree in a relevant field and demonstrated minimum two years’ full time equivalent counselling experience.
  • Senior counsellors (formerly known as specialist counsellors) must still have a similar qualification requirement and to demonstrate a minimum three years’ full time equivalent experience in specialised family and domestic and/or sexual violence counselling.
  • Counsellor supervisors will be required to meet additional requirements, including registration with an appropriate professional body.