CAS
Accessibility
- 1800RESPECT is the national domestic, family, and sexual violence counselling, information and support service. If you or someone you know is experiencing, or at risk of experiencing, domestic, family or sexual violence, call 1800 737 732, text 0458 737 732 or visit www.1800RESPECT.org.au for online chat and video call services:
-
Available 24/7: Call 1800 737 732, text 0458 737 732 or online chat
-
Available 9am-midnight AEST, 7 days a week: Video call (no appointment needed)
-
- It is important to us that the 1800RESPECT service and website can be accessed by anyone living in Australia
- We can be contacted through the National Relay Service and the Translating and Interpreting Service
- We have incorporated web tools for people with disability.
Using the service
1800RESPECT is a counselling, information and support service for everyone living in Australia. The website has been made so that it is easy to use by anyone. If you are blind or have low vision, the text can be read using a screen reader.
The site also contains information on, domestic, family and sexual violence in other languages. On this page you will find further information on how you can access other parts of our service if you have a disability or speak a language other than English.
What web tools are available for people with disability?
There are many tools to help people with disability on the internet.
The Centre for Inclusive Design has information on accessible browsers and how to find accessible online content.
I find it difficult to hear or speak, can I access your service?
Yes. If you have trouble hearing or speaking you can contact us via online chat or SMS.
You can also contact us through the National Relay Service (NRS) in two easy steps:
-
Contact the NRS. Call numbers and access points are on the NRS website.
-
Give the 1800RESPECT telephone number 1800 737 732.
Relay Officers are specially trained staff who help with every call. Relay Officers will:
-
Change voice to text or text to voice
-
Change Auslan to English or English to Auslan
-
Stay on the line throughout the call to help you, without getting in the way or changing what is said.
While the NRS has a Video Relay service, please note that it cannot be used in tandem with 1800RESPECT’s video call service. Third parties can only join 1800RESPECT’s video call service via audio only.
I need an interpreter or translator, can I access your service?
Yes. You can use the telephone Translating and Interpreting Service (TIS National) to speak to someone at 1800RESPECT. TIS National is available free of charge.
To arrange an interpreter:
-
Call 1800RESPECT on 1800 737 732 and ask for an interpreter. The counsellor will make the arrangements.
-
Call TIS on 131 450 and ask them to contact 1800RESPECT on 1800 737 732. You can visit the TIS website for more information.
-
Video call 1800RESPECT and ask for an interpreter. The counsellor will make the arrangements. The interpreter will join via audio only.
Currently texting 1800RESPECT is only available in English. Some devices use text to voice services. There are some devices that provide text to text translation. Each device is different, so please find information relevant to your device online.
