CAS
Request for Information
Are you seeking information about your contact with the service?
Please note: If you submit a Request for Information form, we can only confirm if we have your records (date/time). We can only provide full records when a Subpoena/Search Warrant is served to us. If you have legal representation, they can organise this for you.
If you would like to request information about your contact with 1800RESPECT, please complete this form: Request for Information.
Before you complete this form, you will require 100 points of identification, which includes certified documents from an authorised person.
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Learn more about who can certify documents here.
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If you’re not sure what counts as 100 points, this resource may be useful. You must include at least one photo ID document.
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Your photo identification must be certified with this exact statement written by the certifying authority:
"I certify that this is a true copy of the original and the photograph is a true likeness of the person presenting the document as sighted by me"
Why are we requesting 100 points of identification?
We collect this information to protect the sensitive nature of our records and the identity of the individual. For more information on identify theft and safety, visit the safety commissioner webpage.
Subpoena/Search Warrant
If you would like to obtain the physical/soft copy record of an interaction (transcripts and call records) with 1800RESPECT, a Subpoena/Search Warrant needs to be served to us. Only your legal representative can organise this for you.
More information
We collect your email address to communicate with you. Your email address will not be used for marketing.
You can find out more about the security of your personal information in our Privacy Statement.
Counsellors do not monitor emails. We do not provide counselling through email, or face-to-face consultations.
We will not respond to emails that contain abusive language.
To contact the service about another matter visit the Contact Us page.
If you would like to receive the 1800RESPECT Workers and Professionals Connect quarterly newsletter, please visit our Subscribe page.
If you or someone you know is experiencing domestic or family violence, you can call 1800RESPECT on 1800 737 732, text 0458 737 732 or visit our website for online chat and video call services:
- Available 24/7: Call, text or online chat
- Mon-Fri, 9am-5pm AEST (except national public holidays): Video call (no appointment needed)
In an emergency, call 000.
