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Online Chat with 1800RESPECT

  • 1800RESPECT is Australia’s national domestic, family and sexual violence counselling, information and support service 

  • You can contact the service in four ways: call 1800 737 732, text 0458 737 732, online chat and video call via our website.  

  • Whatever your situation, it is important to know that help and support are available 

  • This page answers some of the common questions people have about chatting online with our service. 

Online Chat with 1800RESPECT  

  • Link: Click the online chat icon in the footer to start chatting  

  • Online Chat button screenshot
  • Available: 24 hours a day, 7 days a week 

  • Requirements: Mobile, tablet or computer (laptop or desktop) and internet connection

What to expect when you online chat with us

We know that talking about domestic, family and sexual violence can be hard.  

Our counsellors will work with you to help you identify what you can do and to find the right services or support for you. Everyone's situation is different, and no one knows your situation better than you. 

You can online chat with counsellors 24 hours a day, seven days a week.

Frequently asked questions about chatting online with 1800RESPECT

  • 1800RESPECT is a free service, however your network provider may charge you for data used to online chat with 1800RESPECT at standard rates based on your contract/arrangement. Please check with your network provider.   
  • There are a number of different things you can do to protect your privacy and safety when using online chat.  

  • Clear your browser history or browse via incognito mode. 

  • Be mindful of other devices that could be signed in with your Apple, Google or social media logins 

  • Learn about what information is stored on your device and what is stored online through a cloud storage app and backed up on other devices 

  • For more information visit the Technology and Safety page. 

  • No, please call 1800RESPECT and ask for an interpreter through the Translating and Interpreting Service (TIS). Alternatively, you can call TIS on 131 450 and ask them to contact 1800RESPECT on 1800 737 732. 

  • Yes. We do this to help us to improve our service.  

  • If you do not wish for your interaction to be recorded, please call 1800RESPECT on 1800 737 732 to speak to a counsellor. When you call, tell them you do not want the call recorded. 

  • Please note that to protect the privacy of our service users and counsellors, recordings cannot be released without a Subpoena/Search Warrant/Court Order. For more information, see our Privacy statement. 

  • If you would like to access your chat records for legal purposes, you can request these by contacting the Privacy Team. 

  • While we may be able to provide you with some information about your contact with our services, please note that in order to protect the privacy of our service users and counsellors, recordings of chats cannot be released without a Subpoena/Search Warrant/Court Order. 

  • You can submit an enquiry here to request your call records or for more information about the process of accessing your records. 

For other frequently asked questions, please visit: Contacting 1800RESPECT - what to expect | 1800RESPECT 

If you or someone you know is experiencing, or at risk of experiencing, domestic, family or sexual violence, call 1800 737 732, text 0458 737 732 or visit our website for online chat and video call services.   

  • Available 24/7: Call 1800 737 732, text 0458 737 732 or online chat.    

  • Mon-Fri, 9am-5pm AEST (except national public holidays): video call (no appointment needed)  

In an emergency, call 000.