Will my call be recorded?

Normally, yes. We do this to help us to improve our service. If you don’t want your call to be recorded, you can tell the counsellor who answers your call. You can also choose to remain anonymous or to use a pseudonym (fake name) when you call. 

Please note that in order to protect the privacy of our service users and counsellors these recordings cannot be released without a Subpoena/Search Warrant/Court Order.