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How do you handle subpoenas?

Very infrequently, we receive subpoenas requesting us to produce personal information for use in civil or criminal court proceedings.  By law, we must comply with the request unless the court or party who issued the subpoena can be persuaded to set it aside. All subpoenas must be directed to General Counsel of 1800RESPECT, at james.hart@health.telstra.com.

We will take reasonable steps to contact you if we receive a subpoena requiring disclosure of your personal information.  If we know that you are concerned about the request, or if we believe that disclosure might cause you further harm or distress, we will use our reasonable endeavours to object to the disclosure of the documents or inspection of the documents by a/any parties to the proceedings, on whatever legal grounds may be available to us.

(In this situation, you may also wish to obtain your own independent legal advice.  If you have a personal right or privilege that is affected by information relevant to the subpoena, you may be entitled to lodge a notice of objection, an application to set aside or an objection to inspection of the documents requested under the subpoena).

We generally cannot produce information provided anonymously or under a pseudonym in response to a subpoena.